Brand Consolidation FAQs

Q: Why are you consolidating websites?

Since 1985, Barco Products has set the standard for excellence in outdoor site furnishings and traffic control. To make accessing our trusted product lines even easier, TreeTop Products designs, including our reliable traffic safety solutions, will now be available under the Barco Products brand. Meanwhile, KirbyBuilt will continue delivering the same American-made, recycled plastic products you trust.

By bringing our brands and websites together, we can focus even more on you—investing in innovative products, solving your challenges, and maintaining the highest standards of quality and service.

Our in-house manufacturing and partnerships with top-tier suppliers ensure the highest quality, and our commitment to outstanding products, industry-best warranties, and exceptional service remains stronger than ever.

Q: Can I still find the same products and services?

All the products and services you enjoyed from TreeTop and KirbyBuilt are available at Barco Products—plus even more options. Product names may be different on BarcoProducts.com, but you can easily find what you need by entering the TreeTop or KirbyBuilt product name in the search box at the top right of any page. Our search will help you quickly locate your favorite items—even if the names have changed.

Your account information from TreeTopProducts.com and KirbyBuilt.com will be migrated to BarcoProducts.com on Oct. 9th. If you choose to shop on BarcoProducts.com before Oct. 9th, you will have to sign up for a new account.

Q: What happens to the order history I had on TreeTopProducts.com or KirbyBuilt.com?

Order history from TreeTopProducts.com and KirbyBuilt.com will migrate to BarcoProducts.com along with your account information on Oct. 9th. If you need assistance with order history before that date, please contact our customer service team at 1-800-338-2697 or by email at sales@barcoproducts.com.

Q: What happens to my current orders, returns, or warranties?

Your pending orders, returns, and warranty cases will continue without interruption during this transition. Orders will ship as promised unless we notify you otherwise. All new orders will be billed and invoiced by Barco Products.

Barco Products follows the same return policy as TreeTop Products and KirbyBuilt. Any active return cases will be handled as usual, and we will honor returns and warranties for all products purchased from TreeTop Products and KirbyBuilt.

Q: Is my personal and payment information secure?

Your data security is our top priority. During the transition to our unified website, all your personal information will be protected with strict access controls. We comply with leading data privacy regulations and conduct regular security audits to keep your data safe. You can review our updated privacy policy here at any time, and our customer service team is here to answer any questions you may have.

The navigation and layout across all our websites are very similar for a seamless experience. You can find products using the main navigation menu or the Departments section on the home page. Start by selecting a high-level product category, then narrow down to your specific product using the available product categories, filters, and options.

Use the “Shopping Options” on the left side of any category page to refine your search. For quick access, simply enter a product name or SKU—especially those from TreeTop or KirbyBuilt—in the search bar at the top right of every page. Our search tool will help you easily locate any item, even if product names have changed.

Q: Is the checkout process or payment system different?

The checkout process remains the same across all our websites. All orders placed on TreeTopProducts.com or KirbyBuilt.com will be invoiced or charged by Barco Products. Please note that Barco Products will appear on your credit card statements and invoices.

Q: Is there anything I need to do as a result of the consolidation?

To ensure a seamless transition, we may need to update critical documents—such as IRS W-9s and vendor registration forms—so all former TreeTop and KirbyBuilt customers can continue to access Barco Products’ trusted solutions. You can download an updated Barco Products W-9 here.

If TreeTop Products or KirbyBuilt is currently on your approved vendor list, we encourage you to re-register as Barco Products. Please contact our customer service team at 1-800-338-2697 or by email at sales@barcoproducts.com to start the process.

If you’ve been receiving TreeTop Products or KirbyBuilt catalogs, you will continue to receive catalogs under the Barco Products brand.

If you’ve been receiving emails from TreeTop or KirbyBuilt and don’t want to miss out on any important communications or promotions, we encourage you to opt-in to Barco’s email mailing list here.

Q: What should I do if I experience issues or can’t find what I need?

Please contact our customer service team at 1-800-338-2697 or by email at sales@barcoproducts.com—we’re here to help every step of the way.